Shipping Policy

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Processing Time

• Orders are processed within 2–4 business days.

• During restocks, holidays, or markets, processing times may be slightly longer.

• You will receive a confirmation email with tracking information once your order ships.

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Shipping Rates & Carriers

• Shipping rates are calculated at checkout based on weight and location.

• We primarily ship via USPS.

• Free shipping may be offered during special promotions.

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Local Pickup

If you are local, we occasionally offer local pickup options. Details will be provided at checkout when available.

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Shipping Delays

Once your package has been handed off to the carrier, we are not responsible for postal delays, lost packages, or weather-related shipping interruptions. If an issue arises, please contact us and we will do our best to help you resolve it.

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Return & Refund Policy

Because our products are handmade bath and body items, we are unable to accept returns on used or opened products for hygiene and safety reasons.

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Damaged or Incorrect Orders

If your order arrives:

• Damaged

• Defective

• Incorrect

Please email us within 5 days of delivery at [your email here] with:

• Your order number

• A photo of the item and packaging

We will gladly replace the item or issue a refund if appropriate.

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Exchanges

We do not offer exchanges at this time. If you need assistance selecting a product, feel free to reach out before purchasing — we are happy to help!

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Non-Returnable Items

• Used bath & body products

• Clearance items

• Custom or personalized orders

• Gift cards

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Our Promise

Every product is handcrafted in small batches with care. If there is ever an issue with your order, please reach out — we want you to love your Soapy Goat experience.